customer service
Frequently Asked Questions

Customer Service Questions
Other Questions

How can I contact Waterfronts customer service?

Waterfronts customer service representatives are available to assist you Monday through Friday from 6am to 6pm, and Saturday from 7am to 4pm PST.

To contact us by email or telephone, please click here.

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How can I place an order with Waterfronts?

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping basket using the "Add to Basket" button. When you are ready to check out, click on the shopping basket in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

For information on ordering by phone, fax, or mail, please click here.

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What are your shipping and handling charges?

We offer standard US shipping via USPS Priority Mail at a cost of $5.95 to $16.95, depending on the size of your order. Oversized and overweight products have additional shipping charges added to the standard US shipping cost. Products ordered with standard shipping normally arrive within 4-6 days after placing your order. Express delivery and international shipping is available for an additional charge.

For more information on our shipping rates and services, please click here.

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What forms of payment do you accept?

We accept all major credit cards (Visa, MasterCard, American Express and Discover) on our web site, as well as personal checks and money orders (sorry, no CODs) with mail orders. All prices online are shown in U.S. currency.

For information on ordering by phone, fax, or mail, please click here.

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What is your guarantee and returns policy?

Everything we sell is fully guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year.For more information on processing returns and exchanges, please clickhere.

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How can I get a catalog mailed to me?

The best way to shop the most complete and up-to-date catalog of Watefronts Clothing products is to visit our online store at Waterfrontsclothing.com.

However, If you would also like to receive our catalog in the mail as well, we will be happy to add you to our mailing list.

To request a catalog by mail, please click here.

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Is it safe for me to order online?

Everything we sell is fully guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 90 days for a prompt and courteous exchange or refund of your purchase price. In addition, all products are guaranteed from defects for a full year. For more information on our privacy and security policies, please clickhere.

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What are the hours & location of your Outlet Store?

Our Outlet store is located at 1415 Greg Street in Sparks NV -- Just 1 block East of Rock Blvd.



We are open Monday-Friday from 10am to 6pm and Saturday from 10am to 4pm.

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